Service quality is one of the most prominent reasons why customers switch banks. With credit card transactions and loyalty programs, banks possess far more data about customers than any other industry ...

In this video from the 2013 National HPCC Conference, Bradford Spiers from Bank of America presents: Big Data in Banking. To some people, Big Data in Banking might relate them to calls from their ...

Artificial intelligence is moving from pilot projects to the core of banking strategy. Faced with margin pressures, rising compliance costs and customer expectations shaped by digital-first industries ...